Company

Equality Health is an integrated, holistic, and tech-enabled healthcare delivery system focused on improving the health and wellness of diverse populations. Founded in 2015, Equality Health aims to improve access to value-based care for people who have long struggled with navigating the traditional one-size-fits-all U.S. healthcare system. The mission of the company is to provide high-quality care that improves and enhances lives regardless of race, ethnicity, age, or income.

Through its supplemental care management services and proprietary technology platform, CareEmpower™, Equality Health helps managed care plans and health systems improve outcomes and lower costs for diverse populations while simultaneously facilitating the transition to risk-based accountability. Equality Health supports over 800,000 members and more than 4,000 practice sites and continues to scale rapidly.

In 2021, Equality Health partnered with General Atlantic, a leading global growth equity firm, to help drive continued expansion and fuel the next phase of growth as a leading value-based primary care network serving the Medicaid, Medicare and ACA Exchange populations. This strategic investment will enable Equality Health to pursue further geographic expansion, technological innovation and product development while furthering its mission of increasing access to care, lowering costs and improving outcomes for underserved individuals, families and communities.

Position Summary:

The Community Health Worker (CHW) serves as a trusted liaison between patients (members) and healthcare and social service systems, helping to bridge gaps in care through outreach, education, and advocacy. This role primarily focuses on providing supportive, non-clinical interventions to help members overcome barriers to care, navigate health and social systems, and achieve self-management and healing.

CHWs conduct personalized member support, including community outreach, home and hospital visits, and collaboration with an interdisciplinary care team. They are expected to consistently uphold high ethical standards, professionalism, compassion, and confidentiality while contributing to department goals, quality improvement, and operational efficiency.

Work schedule: Monday through Friday hours of operation: 8am to 5pm.

Work Location and Setting: Field-based position with a home office setup and occasional in-office meetings. CHWs work remotely when not in the field but must be able to travel daily to: Community locations (hospitals, clinics, provider offices, shelters, etc.), Members’ homes (private residences for assessments and interventions), Other assigned sites as needed. Mileage reimbursement is provided at the current federal rate

This candidate MUST live within the Central or South Phoenix areas, preferably in Mesa or Tempe. Must be capable of working virtually from a home-based office with high-speed internet and be comfortable and able to travel by personal automobile to multiple locations each workday including private homes, Medical and Behavioral Health hospitals, Clinics, Health Provider Offices and community sites.

Responsibilities:

• Provide one-on-one, culturally responsive support to help members navigate healthcare and social service systems

• Serve as a member advocate and navigator, assisting with access to health services, behavioral health care services, and social programs

• Conduct community outreach, home visits, and hospital visits, particularly for members hard to engage or disconnect from care

• Identify and address Social Determinants of Health (SDOH) that impact health outcomes (e.g., housing, food insecurity, transportation)

• Partner with interdisciplinary care teams, including medical providers, behavioral health specialists, discharge planners, chaplain, etc

• Assist with eligibility and enrollment for government and community-based assistance programs

• Provide education on preventive care disease management

• Document member interactions in Electronic Health Records (EHRs) and case management systems, ensuring accuracy and compliance

• Adhere to HIPAA and confidentiality standards to protect patient information

• Follow regulatory and organizational documentation standards, ensuring accuracy, completeness, and timeliness

• Support department quality improvement efforts and data collection to measure program effectiveness

Required Knowledge, Education, & Experience:

• High School Diploma AND a minimum of five (5) years of proven work experience as a Community Health Worker or equivalent healthcare related work experience, or;
• Associate degree AND a minimum of two (2) years of proven work experience as a Community Health Worker or equivalent healthcare related work experience, or;
• Bachelor’s degree – in social or healthcare related degree with strong understanding of the Community Health Worker model, or equivalent healthcare work experience required.
• Experience in working with diverse and underserved populations with a strong understanding of multicultural issues and Social Determinants of Health (SDOH)
• Experience in serving the Medicare and Medicaid population within diverse community health settings.
• Ability to effectively provide support care to socially and medically complex patients in a variety of non-traditional settings.
• Excellent verbal, written and interpersonal communication skills; highly collaborative team approach to work and ability to work independently.
• Familiarity of formal and informal community-based organizations and resources networks.

• Proficient using Microsoft Office applications, Electronic Health Records and other database management systems in a healthcare setting.
• Must have current driver’s license and be able to pass a DMV background check

• Experience with and comfortable using keyboards, laptops, tablets, and other electronic and portable devices for documentation and telehealth visits.
• Proficiency with Microsoft Office applications and web-based technologies

Highly Preferred Skills, Abilities, & Qualifications:

• High School Diploma AND a minimum of five (5) years of proven work experience as a Community Health Worker or equivalent healthcare related work experience, or;
• Associate degree AND a minimum of two (2) years of proven work experience as a Community Health Worker or equivalent healthcare related work experience, or;
• Bachelor’s degree – in social or healthcare related degree with strong understanding of the Community Health Worker model, or equivalent healthcare work experience required.
• Experience in working with diverse and underserved populations with a strong understanding of multicultural issues and Non-Medical Drivers of Health (NMDOH)
• Experience in serving Medicare and Medicaid recipients
• Ability to effectively provide support care to socially and medically complex patients in a variety of non-traditional settings.
• Excellent verbal, written and interpersonal communication skills; highly collaborative team approach to work and ability to work independently.
• Demonstrated familiarity and comfort in working within behavioral health care settings, including understanding mental health and substance use support systems.
• Must have a current driver’s license and be able to pass a DMV background check
• Must be able to obtain and maintain valid Fingerprint Clearance Card and provide clearance from a TB test.
• Experience with and comfortable using keyboards, laptops, tablets, and other electronic and portable devices for documentation and telehealth visits.
• Proficiency with Microsoft Office applications and web-based technologies

Highly Preferred Skills, Abilities, & Qualifications:

• Certified as a CHW or eligible to obtain CHW certification within one year of hire
• Bilingual English Spanish preferred but not required
• Proficient using Electronic Health Records and other database management systems in a healthcare setting
• Able to work well under tight deadlines and respond to rapidly changing demands
• Strong organizational skills: able to prioritize tasks and anticipate needs
• Able to work in a fast-paced and evolving environment
• Familiarity of formal and informal community-based organizations and resources networks.
• General knowledge of HIPAA, C.L.A.S Standards, Value Base Care Model, Motivational Interviewing and specialized training in medical terminology and practices for designated health conditions.

Physical Requirements:

• Walking, standing, sitting, lifting 15 lbs. frequently
• Must be able to perform member assessments and social interventions in member’s private homes, which may have allergens or odors such as pet dander or tobacco smoke

Equality Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Disclaimer: This job description may not be inclusive of all assigned duties and responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.